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Denver, CO – August 26, 2008 – Inspire Smart Solutions announced today they are offering a new adaptable business management solution for their clients with  Microsoft Dynamics NAV, an enterprise resource planning tool (ERP).

As a Microsoft partner, Inspire Smart Solutions offers Microsoft Dynamics NAV, one of the top five ERP systems in the world for small to mid-sized businesses.

Inspire Smart Solutions’ rationale for offering Microsoft Dynamics NAV to their clients was simple: It is a powerful solution designed to help growing organizations streamline their processes, reduce operational costs, manage compliance and drive informed decision-making.

Subodh Gupta, President of Inspire Smart Solutions says, “We saw many of our clients going through internal struggles as they grew and we wanted to help them solve their growing pains. We believe Microsoft Dynamics NAV is that answer – it’s the best solution for the growth-related challenges small to mid-sized businesses face.”

Specifically, Inspire Smart Solutions offers Microsoft Dynamics NAV because it provides:

“We saw immense value in offering Microsoft Dynamics NAV as an integrated business service to help our clients successfully take their businesses to the next level,” says Gupta, President of Inspire Smart Solutions.

As a certified Microsoft partner, Inspire Smart Solutions utilizes Microsoft Dynamics NAV to help their clients accelerate growth through customized processes such as manufacturing, distribution, financial management, sales and marketing, human resources, warehouse management, customer relationship and much more. 

As a leading business solutions provider, Microsoft Dynamics NAV is the most recent technology-based service Inspire Smart Solutions has made available for their clients.

For more information please visit www.inspiresmart.com

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About Inspire Smart Solutions

InspireSmart Solutions is a premiere business solutions provider offering cutting-edge, customized and affordable web-based services and IT solutions for small to mid-sized businesses in all industries around the globe.

About Microsoft Dynamics

Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

As Microsoft Dynamics Technology partner, we would like to revisit popular Microsoft Dynamics CRM integration scenarios and technologies.  This publication is intended to IT professionals and Microsoft Dynamics technical support people.  Upfront we have to admit, that we are not reviewing any third party tools and Microsoft CRM Add-ons, we are considering integration tools, available out of the box for Microsoft CRM customer.  Microsoft CRM versions: current 4.0, also historical 3.0, 1.2, 1.1

 

1.       Microsoft CRM SDK.  If you are Microsoft Visual Studio .Net C#, VB or SQL programmer and developer, you may decide to dedicate some of your software development training time to familiarize yourself with SDK objects and methods: Lead, Account, Address, Contact, Quote, Order, Contract, Case, Task, etc.  Microsoft CRM is pretty complex in its technology layers, and it is not recommended to populate MS CRM tables directly via SQL scripting – recommended way is to abstract your programming through MS CRM SDK layer

 

2.       Dynamics GP Great Plains integration programming.  Here you have to consider Dynamics GP eConnect, this Software Development Kit opens Microsoft Dynamics GP objects, such as customer, vendor, GL account, employee, Sales Invoice, Purchase Order, etc.  eConnect is also MS Visual Studio programmer friendly, so you could enjoy eConnect self discovery.  We recommend you to consider web integration project, where you combine Microsoft CRM SDK and Great Plains eConnect libraries

 

3.       SAP Business One integration coding.  In SB1 you should think about combining SAP Business One SDK libraries with Microsoft CRM SDK modules.  SAP B1 and GP are both ERP and MRP applications and Microsoft CRM integration methodic is similar on technology layer

 

4.       Lotus Notes Domino integration.  Here you have various layers.  Try to review ODBC integration if you are doing discovery.  ODBC expects you to have repetitive structures in Lotus Notes, which is pretty common if you are dealing with custom Lotus Notes database

 

5.       Microsoft CRM EDI programming.  Electronic Document Interchange is typically associated with Vendor purchasing and order placement channel.  If you have merchandise ordering logic from your Microsoft CRM Sales Orders, then consider formatted SQL Select statement from CRM tables

A solid knowledge of your customers is vital to succeed in today’s modern information driven business world. Small businesses are widely considered to provide a better customer service because the decision makers are closer to their clients than in much larger companies. Managing customer relations has grown increasingly complicated as market forces and trends change at a much faster rate than in the past, and with the internet revolution, that is set to continue and accelerate.
Microsoft Dynamics CRM 3.0 Small Business Edition is designed to work with other Microsoft applications such as Microsoft Small Business Server 2003, Outlook, Word, Excel and Publisher. Working together, the Microsoft Dynamics Suite greatly helps your staff to build closer customer relationships and achieve new levels of productivity and profitability.
Here are 5 ways Microsoft Dynamics Suite can help your small business save time and money:
1. Centralize all your customer information
Microsoft Dynamics Suite captures all customer contact information from your sales, marketing and support sections of your business and houses the information in a central repository. Microsoft Dynamics CRM v3.0 provides instant access to whoever needs the information, wherever they are and when they need it. This reduces costs by minimizing non-productive time wasted, increases profitability by maximizing cross-selling opportunities and enhances customer relations with a more personalized approach from all staff in contact with customers.
2. Protect your customer information
Microsoft Dynamics CRM v3.0 has built-in security features to ensure your customer information is protected and kept confidential. Employees are only given access to that information on a customer that is required for the role they need to perform. By combining Microsoft Dynamics CRM v3.0 with Small Business Server, a powerful firewall is provided that allows mobile employees and remote locations to have secure and enhanced access to customer information while out of the office. The ability for mobile and remote workers to access customer information out of the office allows them to continue to be supported and productive as well as spend more time where they need to be – with customers and prospects.
3. Integrate with Microsoft Office Outlook
Microsoft Dynamics CRM v3.0 has been designed with Outlook in mind, and can be enabled to let your employees work directly from their Outlook email client. This close integration with Outlook and other Microsoft applications such as Word and Excel means that all staff with client contact can look up customer information, manage email communications, arrange appointments, record customer and prospect contacts from within Outlook and share this across the business with the Microsoft Dynamics Suite. This makes staff more productive, generating greater revenues and reducing time wastage dealing with administrative customer affairs.
4. Tailor Microsoft Dynamics Suite to your small business
The Microsoft Dynamics Suite contains a configuration wizard so you can tailor the customer relationship software solution to meet the particular needs of your business. You can customize and modify forms, construct your own data entry fields and arrange how information is to be presented while an intuitive engine allows for automation of repetitive tasks. An alert system raises flags when you need to perform a task so nothing need ever fall down between the cracks.
Microsoft Dynamics Suite is an out-of-the-box solution that is quickly and cheaply implemented while maintenance costs are also minimal. The Microsoft Dynamics Suite is also scaleable to meet the future demands of your business with additional features that can be added as and when the need arises.
5. Fast and simple implementation gets you up and running quickly
Microsoft Dynamics CRM v3.0 has a very fast and simple set-up to speed up productivity and profitability, this minimizes business disruption. For existing users of Microsoft Office applications, the customer relationship software solution is readily adopted by your staff as it has been designed to look and feel like all other Office applications so use is intuitive.
This minimizes the costs of implementation and user adoption while at the same time increases productivity with minimal business disruption and faster adoption by employees.

Customer Relationship Management (CRM) is essential in the management of any sales driven business and Microsoft Dynamics CRM provides a solution to deliver management control over the entire business cycle from initial contact, pre-sale enquiries and meeting to sale and after sales servicing of clients in order to solidify the business relationship.
Microsoft Dynamics CRM provides modules for sales, marketing and customer service which are extremely “granular”, that is, you have the ability to drill down to the core components of your business performance to individual relationship activity or step back and take a macroscopic view of the overall performance.
It is self-evident that developing business relationships that bind your clients and customers to your business helps you to maximize revenue and enhance profitability. Microsoft Dynamics CRM places you in control of managing the business relationship with your clients, even in the most complicated of sales processes. This ensures you will be able to meet their needs and service requirements on time.
Managing the disparate activities of prospecting, marketing, initial enquiry handling through to sale completion is a difficult and complicated task which Microsoft Dynamics CRM simplifies with intuitive, easy-to-use features to empower management.
Business managers will be able to coordinate the business generating activities to obtain the most effective combined result for both the client and your company.
The ability to manage and control the business sales process implies that the there are measurable and identifiable deliverables produced, and Microsoft Dynamics CRM provides detailed reports of all business activities relating to each customer.
The ability to identify and target customers, comparison of effectiveness of various marketing activity and campaigns and the appropriate deployment of sales resources are provided by Microsoft Dynamics CRM and are extremely cost effective.
Microsoft Dynamics CRM provides a seamless user experience as it integrates quickly and easily with other Microsoft applications such as Microsoft Office Outlook. As Microsoft designed Microsoft Dynamics CRM with Office Outlook in mind, users require less time and training resources to familiarize themselves with the tool.
Microsoft Office users, familiar with MS Excel spreadsheets and MS Word word processing, are quickly able to migrate data from these more familiar applications to and from Microsoft Dynamics CRM. The result is that user adoption is widespread, making it faster and easier to integrate the program with others. Business users experience an increase in ROI due to widespread adoption of Microsoft CRM Software.
From the business user’s viewpoint, implementation is greatly simplified and disruption minimized as Microsoft Dynamics CRM not only adapts seamlessly with employee activity but it is easily manipulated to provide a bespoke CRM solution tailored to meet your current business practices.
Microsoft Dynamic CRM Software makes it easy to modify forms, data fields and how client relationship data is presented are readily adaptable.
The largest software company in the world develops Microsoft Dynamics CRM and Microsoft provides the security that this CRM solution, increasing the likelihood that it will be supported effectively and consistently in the future.

Microsoft Dynamics CRM for Microsoft Office Outlook is an add-in for Microsoft Dynamics CRM that is installed on a desktop or laptop computer. Microsoft Dynamics CRM for Outlook brings Microsoft Dynamics CRM into the every-day Outlook experience by displaying the Microsoft Dynamics CRM areas as sub-folders in the Outlook mail folders. With a few exceptions, all of the same functionality is available, including set-up and configuration features.
One of the biggest advantages is that, after the add-in is installed, Microsoft Dynamics CRM for Outlook can send and receive Microsoft Dynamics CRM e-mail from Outlook, which simplifies your organization’s e-mail setup for Microsoft Dynamics CRM. With one click, Outlook e-mail messages can be tracked in Microsoft Dynamics CRM and linked to customer records.
To get your personnel started you’ll need to do the following task:
1. Set up user records to manage e-mail with Outlook.
Your personnel then have two tasks to complete:
1. Install Microsoft Dynamics CRM for Outlook on their computers.
2. Set up their personal options to allow Outlook to send e-mail on their behalf.
• In the Navigation Pane, click Settings, click Administration, and then click Users.
• Double-click a user record. The User form appears.
• Under E-mail Access Configuration, select Microsoft Dynamics CRM for Outlook. E-mail is sent and received with Microsoft Dynamics CRM.
• Click Save and Close.
After you set up your personnel to use Microsoft Dynamics CRM for Outlook, you need to inform them that they need to install for Outlook. If your organization uses workflow or mail merge, to send mail automatically on behalf of users, each person needs to set the personal option to allow Outlook to send e-mail with the personnel’s name as the sender.
As a suggestion, create an e-mail template with the boilerplate. You can send direct e-mail to new users, which they will receive in Outlook. Step-by-step procedures on how to create e-mail templates and send direct e-mail are in the Help. You will need to provide your company URL [yourcompanyURL] for Microsoft Dynamics CRM in the e-mail message.
To learn more, click for further latest CRM updates. Thanks a lot for your precious time.

What is CRM?When you are asking “what is CRM?”, the meaning of the letters is a great place to start. CRM stands for Customer Relationship Management. For further analysis of the question what is CRM, you need to look at an overall business management strategy. CRM is the concept of streamlining tasks, empowering employees, and managing costs, all with the idea that you will improve customer loyalty and grow your business.What is CRM to your business?The next question is what is CRM to my business? CRM can be a powerful tool for your business. It usually incorporates software programs with a mindset that shifts your business to a customer-centered program. When asking what is CRM to your business, you must be ready to take a hard look at your current practices and be willing to adjust certain mind sets to maximize your business performance for top-notch customer service. With top-notch customer service, you can keep customers loyal and help bring new clients to you. So, what is CRM to your business? Everything!Microsoft CRM – the perfect answer to what is CRM?Once you have started to answer the question of what is CRM, it is time to look at how to implement it. The question what is CRM needs to be paired with how do I implement CRM? Microsoft CRM is the market-leading CRM solution from the market-leading software organization.  Microsoft CRM is a contact and sales management tool that helps companies address the question what is CRM.  It synchronizes with all your familiar Microsoft Office solutions, including Outlook, and helps management contact information, share data, and run reports. It is the software answer to what is CRM that any business will benefit from.What is CRM when used with Outlook?What is CRM when it is paired with Outlook? A quick answer to what is CRM when used with Outlook is that it functions in tandem with Outlook, enhancing its functions in several ways. It adds facets such as contact information collection functions that made it very easy to gather customer data and use that data effectively and efficiently. The pairing of CRM functions with Outlook means it is a familiar and easily accessible program that users will find invaluable.What is CRM training?Common questions that come up when asking what is CRM involve training questions. What is CRM training going to cost me for materials? What is CRM training going to cost me in payroll costs?  The set up and support of Microsoft CRM means you will never have to worry about what is CRM training going to cost me? CRM training with Microsoft CRM will save costs in several areas. Since it is embedded into Outlook, it means that most people are already familiar with the basic functions. This means that you will save money on training materials and payroll as well as manage time very effectively. Users will start with a strong base that can be built upon, saving the time it would take to teach a program from the ground, up.What is CRM reporting?One important part of data in a business is being able to formulate reports. Microsoft CRM makes answering what is CRM reporting easy. Microsoft CRM allows for many different ways of reporting data. Once you have data such as sales stage and closure rates, you can report right from Outlook in several different formats including PDF and aspx.What is CRM sharing?Another important part of data in a business is being able to share the data. The common question is what is CRM sharing and how can it be accomplished? First, what is CRM sharing? There are many reasons that someone would need to know what is CRM sharing and how can it be accomplished? CRM sharing would allow you to share data with other users quickly. For example, if you had a contact that you felt would be better handled by another salesperson, Microsoft CRM allows you to easily share that information with that salesperson. You can email it to them, use peer-to-peer sharing, or in larger enterprises, server based sharing. All of these options make easy answers to the question what is CRM sharing.What is CRM opportunity management?Another major feature of Microsoft CRM is opportunity management.  CRM opportunity management is the collection of data in a way that ensures that there is proper follow through with potential clients in order to maximize leads and gain new customers. Microsoft CRM makes opportunity management easy. You can sort data based on several options and set follow up reminders and emails in order to contact clients automatically. This means you never miss a lead and loose a customer.ConclusionWhat is CRM is a question that many businesses are curious about. Businesses want to know the answer to what is CRM and what can it do to help them maintain and grow their business. When you answer the question of what is CRM, you may find a key to great customer service management and business growth. With a little research you will find the answer to all your what is CRM questions and find that Microsoft CRM is the number one answer to all of your CRM questions, please visit http://www.brightstardynamics.com